Sarva Yatra understands that travel plans may change due to personal circumstances, unforeseen events or other reasons. This Refund and Cancellation Policy explains how cancellation requests, refund eligibility and changes to bookings are handled for pilgrimage tour packages and other travel services booked through Sarva Yatra.
By confirming a booking with Sarva Yatra, customers agree to the cancellation and refund conditions communicated for their selected package or service at the time of booking. Since cancellation rules can differ between tour packages, airlines, railway services, hotels and other service providers, the applicable terms of the confirmed booking will be considered when processing a cancellation or refund.
1. Tour Package Cancellation
Customers who wish to cancel a confirmed pilgrimage tour package must inform Sarva Yatra as soon as possible through the contact details provided on our website or in their booking confirmation. Cancellation requests should include the lead passenger's name, booking reference, travel dates and reason for cancellation.
The refund amount, if applicable, will depend on the cancellation conditions communicated for the particular package, the time remaining before departure and any charges or non-refundable amounts already committed to airlines, railway operators, hotels, transport providers or other service partners.
Certain bookings may involve advance payments, confirmed reservations, issued tickets or services that cannot be cancelled without a charge. Any applicable cancellation charges and the estimated refundable amount will be determined according to the relevant booking terms and the cancellation status of the services.
2. Flight Ticket Cancellation and Refunds
Flight tickets are subject to the fare rules and cancellation policies of the relevant airline. Refund eligibility and the amount payable may depend on the airline's fare conditions, cancellation timing, ticket status, applicable penalties and any permitted refund or processing charges.
Where flight tickets have been issued as part of a tour package, the flight component will be handled according to the applicable airline rules and the package terms. Airline cancellation charges and other non-refundable amounts may be deducted where applicable. Any refund due for a cancelled ticket is subject to confirmation by the airline or relevant booking provider.
3. Train Ticket Cancellation and Refunds
Train bookings are subject to the applicable railway rules, ticket conditions and cancellation procedures. Refund eligibility depends on the ticket type, booking status, cancellation time and rules in force for the relevant service.
Confirmed, waitlisted, RAC, chart-prepared and other ticket categories may have different cancellation conditions. Any eligible railway refund will be calculated according to the applicable railway rules and the booking provider's procedures. Amounts deducted by the railway or booking provider will not be treated as refundable unless they are actually recoverable.
4. Hotel, Transportation and Other Travel Services
Hotel reservations, local transportation, sightseeing services, guides, boat rides and other arrangements are subject to the cancellation and refund conditions of the respective service providers and the confirmed tour package.
Some services may require advance payment or may become non-refundable after confirmation or after a specified cancellation deadline. Where a service provider retains a cancellation charge or does not permit a refund, that amount may not be recoverable. Any eligible refund will be determined after checking the applicable terms and the amount recoverable from the service provider.
5. Cancellation by Sarva Yatra or a Service Provider
In exceptional circumstances, a tour or part of a travel arrangement may need to be changed or cancelled due to operational issues, service-provider decisions, transport disruptions, severe weather, government restrictions, safety concerns or other circumstances beyond reasonable control.
If Sarva Yatra is unable to provide a confirmed service, we will inform the customer and explain the available options, which may include an alternative arrangement, rescheduling or a refund for the affected service, as applicable under the booking terms and relevant service-provider rules.
Where a flight, train, hotel or other service is cancelled by its provider, any refund or alternative arrangement for that service will depend on the provider's applicable rules. A refund for one cancelled component does not automatically mean that every other component of a multi-service package is refundable.
6. Changes to Travel Dates or Passenger Details
Requests to change travel dates, passenger names, destinations, hotel arrangements or other booking details must be submitted to Sarva Yatra as early as possible. Changes are subject to availability, ticket conditions, supplier approval and any applicable amendment charges or fare differences.
Certain flight or train tickets may not permit changes or name corrections, or may require cancellation and a new booking. Sarva Yatra will communicate the applicable options and charges before proceeding wherever confirmation from the relevant provider is required.
7. No-Show, Missed Departure or Unused Services
If a customer fails to arrive at the designated pickup point, misses a flight or train, does not check in at the hotel, or chooses not to use a confirmed service, the booking may be treated as a no-show or unused service under the relevant provider's rules.
Refunds for missed departures, late arrivals or unused services are not guaranteed. Any refund eligibility will depend on the applicable ticket, hotel, transport or package conditions. Customers should contact Sarva Yatra promptly if a delay or disruption may affect their scheduled arrangements.
8. Refund Processing
Once a cancellation request has been reviewed and the refundable amount has been confirmed, Sarva Yatra will communicate the applicable refund details to the customer. Refund processing may require confirmation from airlines, railway operators, hotels, payment providers or other service partners.
Approved refunds will generally be processed through the original payment method wherever feasible, subject to payment-provider procedures and applicable requirements. Processing times may vary depending on the service provider, bank, payment method and time required to reconcile the booking.
Sarva Yatra cannot guarantee a specific refund completion date where processing depends on an external service provider or financial institution. Customers may contact our team for an update if a refund is taking longer than the timeframe communicated for their booking.
9. Advance Payments and Booking Amounts
An advance payment may be used to secure flight or train tickets, hotel rooms, transportation or other arrangements for a tour package. The refundable portion of an advance payment, if any, will depend on the booking terms and the cancellation charges or non-refundable costs applicable to the services already arranged.
Customers are advised to review the advance payment conditions, balance payment deadline and cancellation terms before making a booking. Payment of an advance amount does not by itself guarantee a full refund if the customer subsequently cancels the booking.
10. Force Majeure and Unforeseen Circumstances
Events such as natural disasters, extreme weather, public emergencies, government restrictions, transport shutdowns, strikes or other circumstances beyond reasonable control may affect travel arrangements.
In such circumstances, Sarva Yatra will review the available options with the relevant service providers and communicate any possible rescheduling, alternative arrangements or refunds. The outcome will depend on the nature of the disruption, the services affected and the applicable booking and provider conditions.
11. How to Request a Cancellation or Refund
To request a cancellation or enquire about a refund, customers should contact Sarva Yatra using the phone number or email address published on our website or provided in their booking confirmation.
Please provide the following details to help us review the request:
Booking reference or invoice number
Lead passenger's name
Scheduled travel dates
Service or package to be cancelled
Reason for cancellation, if applicable
Payment details or proof of payment, if required for verification
Cancellation requests will be reviewed based on the date and time the request is received, the status of the booking and the applicable cancellation conditions. Customers should obtain confirmation from Sarva Yatra that their request has been received.
12. Policy Updates and Applicable Booking Terms
Sarva Yatra may update this policy when necessary to reflect changes in our services, booking procedures or applicable requirements. The policy available on this page should be read together with the specific terms communicated for the selected package or service.
For an existing confirmed booking, the applicable package terms and cancellation conditions communicated at the time of booking will be considered, subject to applicable law. Nothing in this policy is intended to exclude or limit any rights that customers have under applicable consumer protection or other laws.
13. Contact Sarva Yatra
If you have questions about a cancellation, refund eligibility or the status of a refund request, please contact the Sarva Yatra team using the contact details published on our website or included in your booking confirmation. Please keep your booking reference available so we can assist you more efficiently.
Our aim is to handle cancellation and refund enquiries clearly and fairly, while following the applicable booking conditions and service-provider rules.