Sarva Yatra respects the privacy of visitors to our website and customers who enquire about or book our travel services. This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit https://sarvayatra.com/, contact our team or make a booking for a pilgrimage tour or other travel service.
By using our website or providing information to us for a travel enquiry or booking, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will seek it as required. Please read this policy carefully to understand how your information may be handled.
1. Information We Collect
We may collect personal and booking-related information that you provide directly when contacting us, requesting a quotation, making a reservation or using our services. Depending on your interaction with Sarva Yatra, this information may include:
Name and contact details, such as your phone number, email address and communication preferences.
Travel information, including departure city, destinations, travel dates, passenger details and itinerary preferences.
Booking information, such as package selections, reservation references, invoice details, payment status and services requested.
Information you choose to share about specific travel requirements, such as accessibility or accommodation preferences.
Messages, enquiries, feedback and other communications sent to our team.
We may also collect limited technical information when you visit our website, such as your browser type, device information, pages visited, referring website and approximate usage data, through server logs, cookies or similar technologies where applicable.
Please provide only the information necessary for your enquiry or booking. Do not send passwords, card security codes or other confidential authentication information through ordinary email or messaging services.
2. How We Use Your Information
Sarva Yatra may use the information we collect for the following purposes:
To respond to travel enquiries and provide package information or quotations.
To prepare itineraries and manage tour bookings, reservations and travel arrangements.
To coordinate flights, train tickets, hotels, local transportation, sightseeing and other services included in a selected package.
To communicate booking confirmations, payment status, schedule changes, travel instructions and important service updates.
To process payments, maintain accounting records and meet applicable tax, legal and regulatory requirements.
To respond to complaints, refund requests, cancellation requests and customer support enquiries.
To maintain website security, prevent misuse and improve our website and services.
To send promotional messages or offers where permitted by applicable law and, where required, with your consent.
We will use personal information for purposes reasonably related to the reason it was collected or as otherwise permitted or required by applicable law.
3. Sharing Information with Service Providers
To arrange the services requested by you, Sarva Yatra may need to share relevant information with third parties, including airlines, railway booking providers, hotels, transport operators, local tour service providers, guides, payment processors and other suppliers involved in your booking.
We may also share information with professional advisers, accounting or technology service providers, and government or law-enforcement authorities where necessary to provide services, comply with legal obligations, protect rights or address fraud and security concerns.
We aim to share only information reasonably necessary for the relevant purpose. Third-party service providers may process your information under their own privacy policies and applicable terms. We encourage customers to review those policies when using third-party services.
4. Payments and Financial Information
Payments for travel services may be handled through banks, payment gateways or other payment service providers. Depending on the payment method, those providers may collect and process payment information under their own security practices and privacy policies.
Sarva Yatra may retain transaction references, payment confirmations, invoice information and records needed for booking administration, accounting, refunds and legal compliance. We do not ask customers to share their card PIN, banking password or one-time password with our team.
5. Cookies and Website Technologies
Our website or its service providers may use cookies and similar technologies to support website functionality, understand website usage, remember preferences or improve performance. The technologies used may vary depending on the website features and tools enabled.
You may be able to control or delete cookies through your browser settings. Blocking certain cookies may affect the availability or functionality of some website features. Where required by applicable law, we will provide appropriate information and choices for non-essential cookies or similar technologies.
6. Analytics, Advertising and External Links
We may use website analytics or advertising tools, if enabled, to understand visitor interactions, measure marketing performance and improve our services. These tools may process technical or usage information in accordance with their own policies and applicable settings.
Our website may contain links to third-party websites, booking services, maps, social media platforms or payment pages. Sarva Yatra does not control the privacy practices of external websites. Any information you provide directly to those services will be handled under their respective policies and terms.
7. WhatsApp, Phone and Email Communications
Customers may contact Sarva Yatra through phone calls, WhatsApp, email or other communication channels made available on our website. Information shared through these channels may be used to respond to enquiries, coordinate bookings and provide travel updates.
Communication platforms may process information under their own privacy policies. Please avoid sending unnecessary sensitive information through messaging or email. If you contact us on behalf of another traveller, you should have the authority to share their information for the relevant enquiry or booking.
8. Data Retention
Sarva Yatra retains personal information only for as long as reasonably necessary for the purposes described in this policy, including managing bookings, providing customer support, maintaining financial and business records, resolving disputes and meeting legal obligations.
The retention period may vary according to the type of information, the nature of the booking, applicable record-keeping requirements and whether a dispute or legal matter remains unresolved. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.
9. Information Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, appropriate administrative practices and safeguards for the systems used to manage enquiries and bookings.
However, no website, electronic communication method or data storage system can be guaranteed to be completely secure. Customers should take care when sharing personal information online and notify us if they believe their booking information has been misused.
10. Your Privacy Rights and Choices
Depending on applicable law, you may have rights to request access to personal information held about you, correct inaccurate details, request deletion where permitted, withdraw consent where processing is based on consent, or raise an objection or complaint regarding certain uses of your information.
To submit a privacy-related request, please contact Sarva Yatra using the contact details published on our website or provided in your booking confirmation. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or necessary to complete a booking, maintain records or resolve a dispute.
Withdrawing consent may affect our ability to provide certain services if the relevant information is necessary to complete your requested booking or arrangement.
11. Children's Privacy
Our website and travel services are intended to be used by adults arranging travel for themselves, their families or other travellers. We do not knowingly collect children's personal information directly for unrelated purposes. Where information about a child is necessary for a travel booking, it should be provided by a parent, guardian or another person legally authorized to make the arrangement, in accordance with applicable law.
If you believe a child's personal information has been provided to us improperly, please contact us so that we can review the matter and take appropriate steps where required.
12. Transfers and Processing of Information
Some of the service providers involved in website operations, communication, payments or travel arrangements may process information in locations outside your state or country. Where personal information is transferred or processed by such providers, the handling of that information will be subject to applicable legal requirements and the relevant provider's practices.
13. Changes to This Privacy Policy
Sarva Yatra may update this Privacy Policy from time to time to reflect changes in our services, website features, operational practices or applicable legal requirements. The revised version will be published on this page with an updated effective date where appropriate.
We encourage visitors and customers to review this page periodically. Continued use of our website after a policy update will be subject to applicable law and any consent requirements that apply to the relevant processing.
14. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to request access to or correction of your information, or want to raise a privacy concern, please contact Sarva Yatra using the phone number or email address published on our website or provided in your booking confirmation.
Please include sufficient details about your enquiry so that we can identify the relevant booking or information and respond appropriately.
Sarva Yatra is committed to handling customer information responsibly and using it in connection with travel enquiries, bookings, customer support and other purposes explained in this policy, subject to applicable law.